Thank you for shopping with Lauroso. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return:
Items returned without prior authorization will not be accepted.
To request a return, please contact us at:
Email: [Insert Support Email]
If your return is approved, we will provide return instructions and the appropriate return address.
Customers are responsible for return shipping costs unless the item received was defective, damaged, or different from the item ordered.
Original shipping charges, express shipping fees, customs duties, taxes, and other delivery-related charges are non-refundable, except where required by applicable law.
We strongly recommend using a trackable shipping service. Lauroso is not responsible for returned packages that are lost or damaged during transit.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Lauroso is not responsible for failed delivery, delays, loss, or additional shipping charges caused by:
Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
When an order is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may choose:
If a package cannot be recovered or returned to us because the customer provided an incorrect or incomplete address, Lauroso is not required to issue a refund or replacement, to the extent permitted by applicable law.
If an item is missing from your package, please contact us within 7 days of delivery.
To investigate the claim, we may require:
Claims submitted without sufficient supporting evidence may not be eligible for a refund or replacement.
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and provide:
After reviewing the evidence, we may offer a replacement, exchange, store credit, partial refund, or full refund, depending on the circumstances.
Do not discard the product or packaging until your claim has been reviewed.
The following items cannot be returned:
We do not accept returns caused by normal wear and tear, accidental damage, improper use, failure to follow product instructions, or personal preference after the product has been used.
The fastest way to receive a different item is to request a return for the original item and place a new order after the return has been approved.
Exchanges are subject to product availability.
Once your return is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 5–10 business days for your bank or payment provider to process and display the refund.
Lauroso reserves the right to reduce or reject a refund if the returned item:
Orders may only be cancelled before they have been processed or shipped.
Once an order has entered processing or has been handed over to the carrier, it cannot be cancelled. The customer must wait for delivery and follow the return procedure described in this policy.
Orders refused at delivery or left unclaimed may be returned to us by the carrier.
Any refund will only be considered after the package has been returned to and inspected by Lauroso. Original shipping costs, return shipping costs, carrier fees, customs charges, and handling expenses may be deducted from the refund.
If tracking shows that an order was delivered but the customer cannot locate it, the customer must first:
Lauroso will assist with the investigation, but a delivered tracking status does not automatically qualify the order for a refund or replacement.
Customers are encouraged to contact Lauroso before opening a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Submitting false, inconsistent, or misleading information regarding delivery, missing products, or the contents of a package may result in the claim being rejected and relevant documentation being submitted to the payment provider.
This provision does not limit any rights available to customers under applicable law.
Nothing in this policy is intended to limit any mandatory consumer rights available under the laws applicable to your purchase.
For questions regarding returns or refunds, please contact:
Lauroso Customer Support
Email: laurosohelp@gmail.com
Return address: Provided after return approval.